Appalachian Power Phone Numbers and Emails

Toll-Free Number:

  • (888) 710-4237

Customer Service:

  • (800) 852-6942
    Ohio and Marshall County
  • (800) 967-4237
  • (800) 956-4237
  • (800) 982-4237
    West Virginia

General Info:

  • (800) 351-1111
    Call before you dig, Tennessee
  • (800) 552-7001
    Call before you dig, Virginia
  • (800) 245-4848
    Call before you dig, West Virginia

Appalachian Power Email:

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Appalachian Power Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Appalachian Power is 8887104237. 64% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Thursday.

  • Be prepared for the call as Appalachian Power may ask you for the following information to identify you as a customer: address.

View full overview ›

How to Contact Appalachian Power Customer Service?

Most Popular Number:

(888) 710-4237
Total calls: 45 Issue resolved: 1 Last call: Jun 19, 2024

The Appalachian Power phone number for customer service inquiries is 1-800-956-4237. You can use this helpline to report an outage, emergency, and security hazards. The same number can be used to report other problems, such as streetlights, trees, leased lights, or power theft. You can also call Appalachian Power customer service to change your name or to add someone to your account. The customer support number in Tennessee is 1-800-967-4237. The users from West Virginia can call 1-800-982-4237 for information and support. The toll-free number for company customer care is 1-888-710-4237.

You can reach their corporate office at 1-614-716-1000. If you have questions regarding privacy policy, call 1-833-795-1194.

The Appalachian Power company corporate office address is Appalachian Power Co., 500 Lee St E, Ste 800, Charleston, WV 25301-3204, United States. You can send your concerns, complaints, and suggestions to their corporate office. You can also use this address for official correspondence and documents.
Another company office location is 401 Walnut Ave SE, Roanoke, VA 24014, United States. You can mail your questions to this address, and the customer support team will provide the information you need. Privacy policy inquiries and data protection requests can also be sent to this corporate office.

You can contact the customer service team faster by filling out one of their online forms.

The Appalachian Power customer service hours are Monday to Friday from 7 a.m. to 11 p.m. EST. The Appalachian Power hours for customer support on weekends are between 8 a.m. and 5 p.m. EST. You can call their helpline to report emergencies, outages, and security hazards 24/7.

If your issue is not time-sensitive, you can reach their customer care by filling out the online form on their Contact Us page. Log into your account to report an outage, request a service if you are moving to a new location, or edit your account profile. Enter the required information and your inquiry details into the form to submit an application.

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Contact Information

Appalachian Power Website:

Appalachian Power Help Center:

Corporate Office Address:

Appalachian Power Co.
606 1st St SW
Roanoke, Virginia 24011
United States

Appalachian Power Rating Based on 10 Reviews

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Summary of Appalachian Power Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Appalachian Power?

Payments and Charges Question:

  • “Billing”
  • “Payments”
  • “Billing history”

Request for Information Question:

  • “Check on payment”
  • “Need to talk to need to talk to someone”

Staff Question:

  • “I do not have service”
  • “Residential service”
  • “Hook up new service”

Product/ Service Question:

  • “Disconnect notice. 8 dogs in home, please help. I can make a payment on the 16th”
  • “Disconnect”

Account Question:

  • “Don't know my account number”

Other Question:

  • “Dispute”
  • “Street light out”
  • “Power outage”

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