Contact Appalachian Power Customer Service

The Appalachian Power company corporate office address is Appalachian Power Co., 500 Lee St E, Ste 800, Charleston, WV 25301-3204, United States. You can send your concerns, complaints, and suggestions to their corporate office. You can also use this address for official correspondence and documents.
Another company office location is 401 Walnut Ave SE, Roanoke, VA 24014, United States. You can mail your questions to this address, and the customer support team will provide the information you need. Privacy policy inquiries and data protection requests can also be sent to this corporate office.

You can contact the customer service team faster by filling out one of their online forms.

The Appalachian Power customer service hours are Monday to Friday from 7 a.m. to 11 p.m. EST. The Appalachian Power hours for customer support on weekends are between 8 a.m. and 5 p.m. EST. You can call their helpline to report emergencies, outages, and security hazards 24/7.

If your issue is not time-sensitive, you can reach their customer care by filling out the online form on their Contact Us page. Log into your account to report an outage, request a service if you are moving to a new location, or edit your account profile. Enter the required information and your inquiry details into the form to submit an application.